Frequently Asked Questions

Q: How long has this product been available in SA?
A: Since February 2009

Q: Is this a South African product?
A: Yes, designed and manufactured in SA

Q: Does it have an opposition product & who are they?
A: Not as yet.

Q: What is the guarantee on the product?
A: 2 years excluding the battery. Terms and conditions apply.

Q: What is the life-span of the lights?
A: 10 to 20 years lifespan (dependant on daily use).

Q: Can the lights be dimmed?
A: No.

Q: How many lights can be connected to the system?
A: A maximum of 30 Lights

Q: Can the lights be placed outdoors?
A: Yes, when specified for outdoor use, they will be weather-proofed before delivery.

Q: What is the difference between the pure white and natural white?
A: The pure white is brighter and the natural white softer.

Q: Is there a difference between these lights and the conventional globe?
A: Yes, these lights give a ‘cleaner, luminous’ light.

Q: Can one remote control be used for all the lights?
A: Yes.

Q: Can the lights be connected to a switch instead of using the remote control?
A: Yes.

Q: What is the back-up time?
A: i.e. 10 lights on continuously will give you a back-up time of 5 hours. Less lights = longer back-up time. More lights = less back-up time.

Q: What is the life-span of the 12v 18amp battery?
A: When used as back-up lightiing, 3 years if taken care of, i.e. that the system is not discharged beyond recovery. Keeping it plugged into the mains should prevent this.

Q: Does one require a different battery if using the system as primary lighting?
A: Yes.

Q: Where does one place the control unit?
A: Anywhere close to a plug point that is convinient. i.e. cupboard, roof, garage or any room.

Q: Can the control unit be placed outdoors?
A: No, unless it is placed in a weather proof box.

Q: What is the function of the two connection banks?
A: Lights connected to the Top bank will swicth on the when there is a power failure, if the reset button is pressed or when you call in from your cell phone (optional). Lights connected to the Bottom bank will switch on every day between i.e. 6pm and off at 6am regardless of whether there is a power failure or not.

Q: Can the system be run off solar panels?
A: Yes.

Q: Can anything else be run off the system?
A: Yes - Cell phone charger

Q: How is it installed?
A: The standard system is simple to install. DIY or have an electrician install it.

Q: How does the outdoor / security on / off time get adjusted?
A: Prior to delivery

Q: What is the ideal flex or wiring spec?
A: It is dependant on the distance of the light from the control unit, from 0.5 to 1.5 twin flex or solid strand from the control unit to a more central point, then use twin flex to the individual lights.

Q: How far from the control unit can the lights be?
A: Any distance, however, the further the lights are from the control unit, the higher the voltage drop would be. i.e. the lights will be dimmer.

Q: What maintenance is required?
A: None. In the unlikely event that the fuse is blown, the 20 x 5mm fuse is freely available.